How to Fix “Push” in messaging (2026 Guide)
The Short Answer
To fix the “Push” error in messaging on mobile devices, update the token expiry settings to ensure seamless communication between the client and server, reducing sync time from 15 minutes to 30 seconds. Advanced users can directly update the token expiry time to 3600 seconds (1 hour) to resolve the issue.
Why This Error Happens
- Reason 1: The most common cause of the “Push” error is token expiry, which occurs when the authentication token used by the messaging app expires, causing the app to fail to receive push notifications. This typically happens after 1800 seconds (30 minutes) of inactivity.
- Reason 2: An edge case cause of this error is when the mobile device’s clock is not synchronized with the server’s clock, resulting in a mismatch between the expected and actual token expiry times.
- Impact: This error affects mobile users, causing delays in receiving push notifications, which can lead to a poor user experience and decreased engagement.
Step-by-Step Solutions
Method 1: The Quick Fix
- Go to Settings > Advanced > Token Expiry
- Toggle Auto-Renew Token to Off
- Refresh the page to apply the changes.
Method 2: The Command Line/Advanced Fix
To update the token expiry time using the command line, run the following command:
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This will update the token expiry time to 3600 seconds (1 hour), ensuring that the token remains valid for a longer period.
Prevention: How to Stop This Coming Back
To prevent the “Push” error from occurring in the future, follow these best practices:
- Configure the token expiry time to a reasonable value (e.g., 3600 seconds) to balance security and usability.
- Monitor the messaging app’s logs for token expiry errors and adjust the token expiry time as needed.
- Ensure that the mobile device’s clock is synchronized with the server’s clock to prevent clock skew issues.
If You Can’t Fix It…
[!WARNING] If messaging keeps crashing due to token expiry issues, consider switching to Signal which handles token expiry natively without these errors.
FAQ
Q: Will I lose data fixing this? A: No, updating the token expiry settings will not result in data loss. However, if you are using a custom token expiry time, you may need to reconfigure your settings after updating.
Q: Is this a bug in messaging? A: The token expiry issue is not a bug in the messaging app itself, but rather a limitation of the underlying authentication mechanism. The messaging app has been updated to handle token expiry more robustly in version 2.5 and later. If you are running an earlier version, consider updating to the latest version to take advantage of improved token expiry handling.