Does Intercom Have Product Tours? 2026 Feature Guide
Does Intercom Have Product Tours? (2026 Update) The Short Answer: Sort of Intercom does offer Product Tours, but it requires add-on pricing, which means that users need to pay an extra fee to access this feature. This add-on is part of Intercom’s broader suite of user engagement tools, designed to enhance the onboarding experience, but the additional cost may be a consideration for some users. How to Use Product Tours in Intercom (If Yes) Navigate to the “Customize” section in your Intercom dashboard, where you can find various tools for personalizing your user experience. Click on “Product Tours” and follow the prompts to set up your first tour, which involves defining the steps and content you want to highlight for your users. Result: Your Product Tour will be live, guiding new users through key features of your application, with the goal of reducing friction and improving overall user engagement. Workarounds (If No) Since Intercom’s native Product Tours feature requires an add-on, if you’re looking for alternatives without the extra cost, you can: ...