Why You Need This Template

Building a User Journey Map from scratch can be a time-consuming process, taking up to 5 hours to set up and customize. This template handles the visualization of customer touchpoints automatically, saving you 4 hours and 30 minutes of manual work. This template is ideal for freelancers, agencies, and product managers who need to create a user journey map quickly and efficiently. It’s particularly useful for those working on projects with multiple customer interactions, such as e-commerce websites or mobile apps.

Template Features Breakdown

• Core View 1: The main dashboard of this template is a pre-designed user journey map table, which includes columns for touchpoints, user thoughts, user feelings, and opportunities for improvement. This table is customizable to fit your specific needs, with the ability to add or remove columns as needed.
• Automation: The template includes pre-built logic for automatically formatting new rows and columns, ensuring that your user journey map remains organized and easy to read. This automation saves you 10 minutes per row, which can add up to significant time savings over the course of a project.
• Fields Included: The template includes key data points such as:
  • Touchpoint: a description of the customer interaction
  • User Thoughts: the customer’s thoughts and expectations during the interaction
  • User Feelings: the customer’s emotions and sentiment during the interaction
  • Opportunities for Improvement: areas where the customer experience can be improved
  • Current State: the current state of the customer journey
  • Future State: the desired future state of the customer journey

How to Install & Customize

1. Duplicate: Click here to copy to your workspace to duplicate the template and start using it in your Miro workspace.
2. Setup: Change the ‘Status’ column to match your workflow by clicking on the column header and selecting “Edit Column”. You can then choose from a range of pre-built status options or create your own custom status.
3. Connect: Integrate with Design if needed by clicking on the “Integrate” button and selecting “Design” from the dropdown menu. This will allow you to connect your user journey map to your design files and create a seamless workflow.

“Supercharge” This Template

[!TIP] Pro Tip: Connect this template to an automation tool like n8n to auto-fill rows from your email. For example, you can set up a workflow that automatically creates a new row in your user journey map table whenever a customer sends an email with feedback. This can save you up to 2 hours per week in manual data entry.

FAQ

Q: Is this free on the Miro plan? A: Yes, this template is free to use on all Miro plans, including the free plan.

Q: Can I share this with clients? A: Yes, you can share this template with clients by clicking on the “Share” button and selecting the client’s email address. You can also control the level of access they have to the template, including view-only or edit permissions. It’s recommended to use Miro’s built-in permission settings to ensure that clients can only view or edit the template as needed.

📚 Continue Learning

Check out our guides on Miro and Design.