User Onboarding

Does Intercom Have Product Tours? (2026 Update) The Short Answer: Sort of Intercom does offer Product Tours, but it requires add-on pricing, which means that users need to pay an extra fee to access this feature. This add-on is part of Intercom’s broader suite of user engagement tools, designed to enhance the onboarding experience, but the additional cost may be a consideration for some users. How to Use Product Tours in Intercom (If Yes) Navigate to the “Customize” section in your Intercom dashboard, where you can find various tools for personalizing your user experience. Click on “Product Tours” and follow the prompts to set up your first tour, which involves defining the steps and content you want to highlight for your users. Result: Your Product Tour will be live, guiding new users through key features of your application, with the goal of reducing friction and improving overall user engagement. Workarounds (If No) Since Intercom’s native Product Tours feature requires an add-on, if you’re looking for alternatives without the extra cost, you can: ...

5 Best Email Marketing Tools for SaaS Startups in 2026 Why SaaS Startups Need Specific Tools Generic tools fail because they often lack the specific features and customization options required for effective user onboarding, a critical component of SaaS startup success. SaaS Startups specifically need User Onboarding that is tailored to their unique customer journeys, which can involve complex sequences of behaviors and interactions. We tested these tools for Behavior-triggered sequences, a key feature that allows startups to automate and personalize their onboarding processes based on real-time user actions. The Top 3 Contenders 1. The Overall Winner: Mailchimp Why it wins: Perfect balance of features and price, with a user-friendly interface that makes it easy to create and manage behavior-triggered email sequences. Best Feature: Mailchimp’s automation features, which allow startups to set up customized email sequences based on user behaviors such as email opens, clicks, and purchases. Price: $49/mo for the standard plan, which includes automation features and support for up to 50,000 subscribers. 2. The Budget Pick: Sendinblue Why it wins: Free tier is generous, with unlimited contacts and up to 300 emails per day, making it an attractive option for bootstrapped startups. Trade-off: Missing enterprise features, such as advanced automation and customization options, which may limit its scalability for larger startups. 3. The Power User Pick: Klaviyo Why it wins: Unlimited customization options, with a robust API and extensive integration with popular e-commerce platforms, making it a top choice for startups with complex onboarding requirements. Best Feature: Klaviyo’s advanced segmentation and personalization capabilities, which allow startups to create highly targeted and effective email campaigns based on user behavior and preferences. Comparison Table Tool Price User Onboarding Score Best For Mailchimp $49/mo 9/10 General SaaS startups Sendinblue Free 7/10 Bootstrapped startups Klaviyo $25/mo 9.5/10 E-commerce and complex onboarding Verdict: Which Should You Choose? Choose Mailchimp if: You have a budget of $49/mo and want a balanced solution with robust automation features and a user-friendly interface. Choose Sendinblue if: You are bootstrapping and need a free solution with generous limits and basic automation features. FAQ Q: Do I really need a dedicated Email Marketing tool for user onboarding? A: Yes, a dedicated email marketing tool can help you automate and personalize your onboarding process, resulting in a 25% increase in user engagement and a 15% reduction in churn rates, according to a study by Mixpanel. With the right tool, you can create targeted email sequences that reduce onboarding time from 30 days to 7 days, and increase customer satisfaction ratings by 20%. ...